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About Global Payments
Global Payments Inc. is one of the largest payment technology and merchant acquiring companies in the world, processing transactions across retail, ecommerce, and software-embedded channels. When a cardholder disputes a charge, the issuing bank forwards it through the card brand to Global Payments, and disputed funds are typically pulled from the merchant's account immediately. Merchants can accept the chargeback or rebut it with documentation, and unresolved cases can escalate to an incoming pre-arbitration stage before final resolution : all managed through Global Payments' Disputes Management portal. Chargeflow plugs into that portal to handle the evidence-gathering for you.
Why Chargeflow + Global Payments
Every category, one queue
Chargeflow pulls fraud, authorization, cardholder-dispute, and processing-error chargebacks from Global Payments into a single workspace.
Evidence built for each category
Order, authorization, delivery, and communication records assembled into the specific format each dispute category and reason code requires.
Beat pre-arbitration deadlines
Chargeflow tracks response windows at every stage, including incoming pre-arbitration, and submits before they close.
Key Benefits
Unified queue
Every Global Payments dispute appears next to your other processors in one workspace.
Category-aware evidence
Chargeflow builds the right evidence package for fraud, authorization, cardholder, or processing-error disputes.
Deadline tracking
Response and pre-arbitration windows are flagged and timed automatically.
Zero upfront cost
Success-fee pricing; you pay only a share of recovered disputes.
Questions?
we’ve got answers.
Four main categories: fraud-related, authorization-related, cardholder disputes, and processing errors.
An incoming pre-arbitration case is created when a chargeback isn't resolved at the initial stage, giving the issuing bank and Global Payments a chance to settle before arbitration.
Chargeflow detects disputes reported through Global Payments' Merchant Portal and manages evidence and responses from one place.
Its Disputes Management tool lets you view and respond to cases. Chargeflow builds on that by assembling the evidence package automatically.
Success-based pricing only, with no upfront fee.
need more help?
Need help deciding which solution is right for your business? Have a unique use case, such as a high transaction value, or simply want to learn more about Chargeflow? Schedule a short call with us to find out if it is a good fit for you.
Experience Speaks For All.
eCommerce brands, SaaS, and Enterprise companies.
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Integrate Global Payments
