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About Chase Paymentech
Chase Paymentech is JPMorgan Chase's merchant acquiring and payment processing business, one of the largest in the world. When a cardholder disputes a charge, the issuer researches the claim and Chase notifies the merchant through Chase Business Online, temporarily debiting the disputed amount while the case is reviewed. Merchants are generally given a defined window to submit supporting evidence, with full resolution taking up to 90 days and unresolved cases escalating to arbitration decided by the card network. Chase's Paymentech Online platform manages retrieval requests and chargebacks. Chargeflow takes care of assembling the actual evidence.
Why Chargeflow + Chase Paymentech
Every dispute, one queue
Chargeflow pulls Chase Paymentech chargebacks into a single workspace alongside your other processors, so nothing sits unmonitored.
Beat the response window
Chase gives merchants a defined window to submit evidence before a case is decided. Chargeflow tracks that clock and submits before it runs out.
Evidence built for issuer review
Order, delivery, and communication records assembled into the format Chase and the card networks expect for each reason code.
Key Benefits
Unified queue
Every Chase Paymentech dispute appears next to your other processors in one workspace.
Deadline tracking
Response windows are flagged and timed automatically, all the way through arbitration.
Higher win rates
Evidence is enriched with data points that make submissions more complete and persuasive to issuers.
Zero upfront cost
Success-fee pricing; you pay only a share of recovered disputes.
Questions?
we’ve got answers.
Merchants are generally given a defined window to submit supporting evidence, and full resolution can take up to 90 days.
It can escalate to arbitration, where the card network makes a final, binding decision.
Chargeflow detects disputes reported through Chase Business Online and manages evidence and responses from one place.
Paymentech Online lets you manage retrieval requests and chargebacks. Chargeflow builds on that by building the evidence package automatically.
Success-based pricing only, with no upfront fee.
need more help?
Need help deciding which solution is right for your business? Have a unique use case, such as a high transaction value, or simply want to learn more about Chargeflow? Schedule a short call with us to find out if it is a good fit for you.
Experience Speaks For All.
eCommerce brands, SaaS, and Enterprise companies.
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Integrate Chase Paymentech
