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About wepay
WePay is a white-label payment platform acquired by JPMorgan Chase in 2017, built for platforms and marketplaces to embed payment processing into their own products. When a chargeback occurs, WePay charges a standard chargeback fee and will contest certain case types : specifically recognition chargebacks and refunds : automatically, without requiring merchant documentation. All other chargebacks require the merchant to submit their own supporting evidence, and resolution can take up to 45 days given card-network and issuing-bank timelines.
Why Chargeflow + wepay
Every contested dispute, one queue
Chargeflow pulls WePay chargebacks that require merchant evidence into a single workspace alongside your other processors.
Evidence built for issuer review
Order, delivery, and communication records assembled into the format card-network reviewers expect for each reason code.
Beat every deadline
Chargeflow tracks each response window and submits before it closes, so contested cases aren't lost to a missed deadline.
Key Benefits
Unified queue
Every WePay dispute that needs a response appears next to your other processors in one workspace.
Higher win rates
Evidence is enriched with data points that make submissions more complete and persuasive.
Deadline tracking
The up-to-45-day resolution window is flagged and timed automatically.
Zero upfront cost
Success-fee pricing; you pay only a share of recovered disputes.
Questions?
we’ve got answers.
WePay automatically contests recognition chargebacks and refunds without merchant documentation. Chargeflow builds on that by handling evidence for all other chargebacks automatically.
Resolution can take up to 45 days due to card-network and issuing-bank timelines.
Chargeflow detects disputes on your WePay account and manages evidence and responses from one place.
Yes, WePay assesses a standard, non-refundable chargeback fee when a dispute is filed.
Success-based pricing only, with no upfront fee.
need more help?
Need help deciding which solution is right for your business? Have a unique use case, such as a high transaction value, or simply want to learn more about Chargeflow? Schedule a short call with us to find out if it is a good fit for you.
Experience Speaks For All.
eCommerce brands, SaaS, and Enterprise companies.
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