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About MerLink
MerLink DRS (Dispute Resolution System) is TSYS's dispute-management portal, used by merchants on the Global Payments / TSYS processing stack to view chargeback case statuses and upload supporting documentation. It has two components: MerLink DRS Remote, for accessing and managing cases, and MerLink DRS Response, for submitting evidence in PDF, JPEG, and TIF format. Because MerLink is a reporting and response tool rather than the acquirer itself, disputes still follow the standard card-network chargeback timeline. Chargeflow handles the evidence-gathering end to end.
Why Chargeflow + MerLink
Every case, one queue
Chargeflow pulls MerLink chargeback cases into a single workspace alongside your other processors, so nothing sits unmonitored.
Evidence built for MerLink's format
Order, delivery, and communication records assembled into PDF, JPEG, or TIF : the exact formats MerLink DRS Response accepts.
Cumprir todos os prazos
Chargeflow tracks each case's response window and submits before it closes, so disputes aren't lost by default.
Principais benefícios
Fila unificada
Every MerLink case appears next to your other processors in one workspace.
Format-ready evidence
Packages are built in the exact file types MerLink DRS Response accepts, so evidence goes through cleanly every time.
Acompanhamento de prazos
Os intervalos de resposta são marcados e cronometrados automaticamente.
Sem custo inicial
Remuneração baseada no resultado; você paga apenas uma porcentagem dos valores recuperados nas disputas.
Integrações relacionadas
Dúvidas?
. Temos as respostas.
No. MerLink DRS is TSYS's dispute-management portal used by merchants on the Global Payments / TSYS stack, not the acquirer itself.
MerLink DRS Response accepts PDF, JPEG, and TIF files, within its standard size guidelines.
Chargeflow ingests case data associated with your MerLink account and manages evidence and responses from one place.
It's a portal for viewing cases and uploading documents. Chargeflow builds on that by assembling and submitting the evidence automatically.
Preços baseados exclusivamente no sucesso, sem cobrança antecipada.
Precisa de mais ajuda?
Precisa de ajuda para decidir qual solução é a mais adequada para a sua empresa? Tem um caso de uso específico, como um alto valor de transação, ou simplesmente quer saber mais sobre o Chargeflow? Agende uma breve conversa conosco para descobrir se essa solução é a mais adequada para você.
A experiência fala por si.
Marcas de comércio eletrônico, SaaS e empresas de grande porte.
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