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About Airwallex
Airwallex is a global payments and financial infrastructure platform founded in Melbourne, Australia in 2015, now dual-headquartered in Singapore and San Francisco. It gives businesses multi-currency accounts, card issuing, expense management, and payment acceptance across 130+ countries, holding roughly 80 licenses worldwide and serving over 200,000 businesses with more than $260B in annualized transaction volume. Because Airwallex routes card payments through standard card-scheme rules (Visa, Mastercard, Amex, JCB, UPI), its disputes move through multiple stages, RFI, pre-chargeback, chargeback, pre-arbitration, and arbitration, each with its own strict deadline and fee structure. Airwallex flags and tracks these stages in its dashboard, giving merchants clear visibility into every deadline. Pairing it with Chargeflow’s automated evidence-gathering and response closes the loop, so no window is missed and no submission falls short.
Why Chargeflow + Airwallex
Every stage, one queue
Chargeflow pulls RFIs, pre-chargebacks, chargebacks, pre-arbitration, and arbitration cases from Airwallex into a single workspace, alongside disputes from your other processors, so nothing sits unmonitored in the Airwallex dashboard.
Beat every deadline
Airwallex gives you as little as 65 hours to act on a pre-chargeback and 15 days on a chargeback or RFI before it's automatically accepted. Chargeflow tracks each clock and submits before it runs out.
Evidence built for card-scheme review
Order, shipping, delivery, and customer communication records, assembled into the format Visa, Mastercard, Amex, JCB, and UPI reviewers expect at each specific stage — not a generic response.
Key Benefits
Unified queue
Every Airwallex dispute, at every stage, appears next to your other processors in one workspace.
Deadline tracking
RFI, pre-chargeback, chargeback, and arbitration windows are flagged and timed automatically.
Stage-aware evidence
Chargeflow builds the right evidence package for RFI, chargeback, or arbitration, since requirements change by stage.
Zero upfront cost
Success-fee pricing; you pay only a share of recovered disputes.
Questions?
we’ve got answers.
Not always. Airwallex disputes can start as an RFI or go straight to pre-chargeback or chargeback, depending on the card scheme and thresholds, only some stages involve funds actually moving.
For accounts enrolled in pre-chargeback programs, Airwallex auto-accepts the dispute on your behalf unless you challenge it within 65 hours, after which it escalates to a full chargeback.
Chargeflow detects disputes the moment they occur via Airwallex's dispute webhooks, then manages evidence and responses across every stage from one place.
No, Airwallex tracks and flags dispute stages, but merchants handle evidence and responses manually. Chargeflow automates that part.
Success-based pricing only, with no upfront fee.
need more help?
Need help deciding which solution is right for your business? Have a unique use case, such as a high transaction value, or simply want to learn more about Chargeflow? Schedule a short call with us to find out if it is a good fit for you.
Experience Speaks For All.
eCommerce brands, SaaS, and Enterprise companies.
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Ready to Start Winning Airwallex Chargebacks?
