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About Paddle
Paddle is a Merchant of Record platform that handles billing, tax compliance, and payments on behalf of software and SaaS companies selling globally. As the seller of record, Paddle assumes liability for card-network disputes and manages representments directly with the networks on the merchant's behalf.
Why Chargeflow + Paddle
Merchant-of-Record clarity
Because Paddle is the seller of record, it assumes liability and handles representments with the card networks. Chargeflow surfaces those disputes so you can see exactly where revenue is leaking and why.
Prevention-first alerts
Chargeflow connects Ethoca and Verifi alerts so you can refund or resolve an order before it hardens into a chargeback, reducing dispute volume that flows through Paddle.
Unified across processors
If you run Paddle alongside direct processors, Chargeflow consolidates dispute data from every source into one dashboard for a single source of truth.
Key Benefits
Full dispute visibility
See every dispute Paddle is handling, with reason-code and trend breakdowns.
Pre-dispute alerts
Catch and resolve issues early through Ethoca and Verifi alert integrations.
Cross-platform analytics
Combine Paddle data with your other processors for unified reporting.
Success-based pricing
Chargeflow earns a fee only on outcomes, keeping incentives aligned.
Questions?
we’ve got answers.
Yes. As Merchant of Record, Paddle is the seller of record and manages card-network disputes, including representments, on your behalf.
Chargeflow adds dispute visibility, prevention alerts, and unified analytics so you understand and reduce disputes across your entire payment stack.
Chargeflow uses Ethoca and Verifi alerts to help you refund or resolve transactions before they become chargebacks.
Yes. Chargeflow unifies dispute data from Paddle and direct processors in one dashboard.
Chargeflow uses success-based pricing, charging a fee tied to outcomes rather than a flat monthly cost.
need more help?
Need help deciding which solution is right for your business? Have a unique use case, such as a high transaction value, or simply want to learn more about Chargeflow? Schedule a short call with us to find out if it is a good fit for you.
Experience Speaks For All.
eCommerce brands, SaaS, and Enterprise companies.
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